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Below is a letter from Jeff to Time Warner Cable in support of Lorena Yanez-Mata, immigrant mother now facing deportation after a company representative turned her in to the police after setting up and paying for cable service. If you think this is wrong, you too can pledge to unsubscribe from TWC. Send us your letters to TWC at [email protected]. Thanks for your support!
Dear Mr. Stanley and Ms. Leepson,
My name is Jeff Shaw, and earlier this week I found myself in one of those situations where the timing makes you wonder if something was meant to happen.
Currently, I have Frontier Internet. Their service is awful. On a good day I get 3mbps download speed, and those good days are few. Since Frontier took over from Verizon in Durham, I’ve been really displeased.
On Monday, my girlfriend and I finally decided we’d had it and were going to make the switch to Time Warner. I made the call. I gleefully anticipated download speeds approaching 30 mbps, not 3. Given that your two companies are my only two options, I felt it was a no-brainer — especially because the prices are comparable.
Then, I read this: http://action.dreamactivist.org/northcarolina/lorena/
Is it really Time Warner Cable’s policy to turn in undocumented people so they can be arrested and deported?
I think this incident is outrageous, especially since the outcome involves the likely deportation of a young mother who hasn’t committed any crime. This will split up her family and leave a seven-year-old motherless. I could get into the broader immigration policy ramifications, but the main thing is this: it seems that your company took the initiative in destroying this family’s life.
If this is not your policy — if it were the actions of a rogue employee — I would suggest TWC immediately move to condemn this deportation and discipline the employee. If TWC doesn’t send a clear statement in this regard, it will be difficult to prevent another such tragedy.
If this *is* your policy, please let me assure you that I’m not the only one who finds it reprehensible.
In conclusion, let me be clear: Your company has a better product at comparable prices. I am addicted to the Internet and slow download speeds are really frustrating for me. I was ready to make the switch.
But I’d rather put up with bad service and a poor product than support a company that wants to deport my friends and neighbors. Until Time Warner Cable takes steps to make this right, I can’t in good conscience use your service.
Sincerely,
Jeff Shaw
